Refund policy

We want you to be happy with what you ordered. If something is not right, we will make it right.

30-day window. You have 30 days after receiving your item to request a refund. To start, email us at support@willowhaul.com with your order number and a short note about what happened.

Most refunds do not require a return. Return shipping often costs more than the item itself. In most cases we will refund you without asking you to ship the product back, so you are not left waiting on a package.

Damaged or incorrect items. Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 30 days with a photo and we will refund or replace it.

Refunds. Once approved, your refund goes back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it to your statement.

Hygiene note. For health reasons we cannot resell used personal care items, so we do not accept physical returns of opened products. This does not limit your right to a refund under the terms above.

Questions. Email support@willowhaul.com and we will get back to you within two business days.